ExpertWin
Last Updated: March 23, 2026
In short: By using ExpertWin, you agree to these terms. If you don’t agree, please do not use our platform.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Creator,” “you,” or “your”) and ExpertWin (“we,” “us,” or “our”). By accessing or using the ExpertWin platform at expertwin.net, including all related services, APIs, and integrations (collectively, the “Service”), you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not use the Service.
These Terms incorporate by reference our Privacy Policy, Data Processing Agreement (Appendix A of the Privacy Policy), and any additional policies or guidelines referenced herein.
In short: Key terms used throughout this agreement.
In short: You must be 18+ and provide accurate information to create an account.
You must be at least 18 years of age and have the legal capacity to enter into binding contracts in your jurisdiction to use the Service. By creating an account, you represent and warrant that you meet these requirements.
To use the Service, you must register for an account by providing accurate, current, and complete information, including your name, email address, and password. You may also register using third-party authentication providers (e.g., Google OAuth) where available.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We are not liable for any loss or damage arising from your failure to secure your account.
You agree to keep your account information up to date. We reserve the right to suspend or terminate accounts that contain inaccurate or outdated information after reasonable notice.
In short: ExpertWin lets Creators build AI personas that interact with audiences. We provide the tools; you provide the content.
ExpertWin provides a platform that enables Creators to:
We strive to provide continuous access to the Service but do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable due to:
We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that negatively affect your use of the Service, we will provide at least 30 days’ advance notice via email or platform notification. If you do not agree with a material change, you may terminate your account before the change takes effect.
In short: You are responsible for your content, your bot’s behavior, your End Users’ data, and compliance with laws.
You are solely responsible for all Content you upload, import, or otherwise make available through the Service. You represent and warrant that:
As the Data Controller for your End Users’ personal data (as defined in our Privacy Policy), you are required to:
Failure to maintain an adequate End User Privacy Policy constitutes a material breach of these Terms and may result in suspension or termination of your account.
You are responsible for implementing appropriate age verification mechanisms for your bots where required by applicable law in your jurisdiction. You must not knowingly allow minors under 18 to interact with your AI Persona.
You are responsible for the behavior and output of your AI Persona, including:
When connecting external data sources (e.g., Google Drive, YouTube) to your Knowledge Base, you warrant that:
In short: Don’t use our platform for anything illegal, harmful, or abusive.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against any violation of this Acceptable Use Policy, including but not limited to: removing or disabling offending content, suspending or terminating accounts, and reporting violations to law enforcement where required or appropriate.
In short: You own your content. We own the platform. You grant us a license to operate the Service with your content.
You retain all ownership rights in the Content you upload to the Service. By uploading Content, you grant ExpertWin a worldwide, non-exclusive, royalty-free, sublicensable license to use, process, store, reproduce, and display your Content solely for the purpose of providing and improving the Service. This license terminates when you delete your Content or your account, subject to the retention periods specified in our Privacy Policy.
Responses generated by your AI Persona using your Knowledge Base are considered derivative works of your Content. You are responsible for the accuracy and legality of AI-generated responses. ExpertWin does not claim ownership over AI-generated content produced through the Service.
The Service, including its design, code, algorithms, branding, trademarks, logos, documentation, and all underlying technology, is the exclusive property of ExpertWin and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited license to use the Service as described herein.
If you provide us with suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, implement, and incorporate such Feedback into the Service without any obligation to you.
In short: Choose a plan, pay on time, and understand what happens when you don’t.
The Service is offered under various Subscription Plans with different features, usage limits, and pricing tiers. A free tier may be available with limited functionality. Details of current Subscription Plans, including pricing, features, and limits, are available on our website.
We reserve the right to change our pricing at any time. We will provide at least 30 days’ advance notice of any price increase via email. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree with a price change, you may cancel your Subscription Plan before the new pricing takes effect.
If a payment fails, we will attempt to process the charge up to three additional times over a 10-day period. If all attempts fail, your account may be downgraded to the free tier or suspended until the outstanding balance is resolved. We will notify you of any payment failures via email.
Subscription fees are generally non-refundable except:
Refund requests should be directed to billing@expertwin.net within 14 days of the relevant charge.
In short: You can cancel anytime. We can terminate for cause. Here’s what happens to your data.
You may cancel your Subscription Plan at any time through your account settings or by contacting support@expertwin.net. Upon cancellation:
You may request complete deletion of your account and associated data by contacting privacy@expertwin.net. Upon account deletion:
We may suspend or terminate your account immediately and without prior notice if:
For non-urgent violations, we will make reasonable efforts to provide notice and an opportunity to cure the breach before termination.
Upon termination, all rights granted to you under these Terms will immediately cease. Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and any accrued payment obligations.
In short: We provide the Service “as is.” AI-generated content may not always be accurate.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
AI-generated responses are produced by third-party large language models (LLMs) and may contain inaccuracies, errors, hallucinations, or inappropriate content. ExpertWin does not guarantee the accuracy, completeness, reliability, or appropriateness of any AI-generated content. Creators are responsible for reviewing and monitoring their AI Persona’s outputs.
The Service relies on third-party providers (including Telegram, OpenAI, Anthropic, Google, AWS, and Stripe). We are not responsible for the availability, accuracy, or performance of these third-party services. Outages or changes in third-party services may affect the functionality of the Service.
Content delivered through AI Personas does not constitute professional, legal, medical, financial, or any other form of expert advice. End Users should not rely on AI-generated responses as a substitute for qualified professional guidance.
In short: Our liability is limited. We are not responsible for indirect damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EXPERTWIN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).
Nothing in these Terms shall exclude or limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be lawfully excluded or limited under applicable law, including UK Consumer Rights Act 2015 where applicable.
In short: You agree to defend us against claims arising from your use of the Service.
You agree to indemnify, defend, and hold harmless ExpertWin, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
We will provide you with prompt notice of any such claim and cooperate reasonably in its defense, at your expense.
In short: We keep your data confidential. You keep our non-public information confidential.
Each party agrees to keep confidential any non-public information received from the other party in connection with the Service (“Confidential Information”). Confidential Information does not include information that is: (a) publicly available through no fault of the receiving party; (b) rightfully received from a third party without restriction; (c) independently developed without reference to the disclosing party’s Confidential Information; or (d) required to be disclosed by law, provided the receiving party gives reasonable prior notice where permitted.
In short: We prefer to resolve disputes informally first. If that fails, disputes go to arbitration or courts depending on your jurisdiction.
Before initiating any formal dispute resolution proceedings, you agree to first contact us at legal@expertwin.net and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved quickly and amicably through direct communication.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
For disputes that cannot be resolved informally:
To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the party’s reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government actions or regulations, power or internet outages, third-party service failures, or cyberattacks. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the effects of the force majeure event.
These Terms, together with our Privacy Policy (including its appendices) and any applicable Subscription Plan terms, constitute the entire agreement between you and ExpertWin regarding the Service and supersede all prior or contemporaneous agreements, representations, or understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, upon notice to you.
We may provide notices to you via email (to the address associated with your account), platform notifications, or by posting on our website. You may provide notices to us by emailing legal@expertwin.net. Notices are deemed received: (a) immediately if delivered via platform notification; (b) 24 hours after sending if delivered via email; or (c) 5 business days after posting if delivered via website.
These Terms do not confer any rights or remedies upon any third party, except as expressly stated herein. End Users are not third-party beneficiaries of these Terms.
Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and ExpertWin. Neither party has the authority to bind the other or incur obligations on the other’s behalf.
In short: We may update these Terms. Material changes get 30 days’ notice.
We reserve the right to modify these Terms at any time. We will notify Creators of any material changes at least 30 days in advance via email or platform notification. For non-material changes, we will update the “Last Updated” date at the top of these Terms.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Service and cancel your account before the changes take effect.
For questions about these Terms: